Our datacenters

Four is what we operate, and if your workload needs a region we do not have we will say so rather than sell you the nearest thing. What four buys you is that every one of them is a place we can name, in a country you can check, on one network with one operations team, and the floor is the same at all four. We also run 44 points of presence in 42 cities, and those are a different thing: they are edge locations rather than datacenters, and your servers live in the four.

MAD1 is at 28037 Madrid, in Spain. AMS1 is at 1098 XH Amsterdam, in the Netherlands. MUN1 is at 81671 München, in Germany. HEL1 is at 00180 Helsinki, in Finland. We print the postcode here and not on the product pages, where the metro is as specific as we go.

All four are live. None of them is a plan, a phase two or a region we intend to open.

Yes. The core router at each site is connected to the other three at Layer 2, so the four behave as one network rather than four islands. That is a path rather than a product: it does not replicate your data or fail anything over on its own, and running in two sites is still something you design and buy.

Installed capacity is 0.5 MW at MAD1, 2 MW at AMS1, 2 MW at MUN1 and 0.5 MW at HEL1, which is 5 MW across the estate. That is what the sites are built to draw, not what is available to sell, and the two are never the same number in any datacenter. Ask about a site and we will tell you what is available in that hall.

Two numbers, and they answer different questions. Capacity is up to 200 Gbit/s to a rack. Traffic is what is actually flowing: around 300 GB/s across the four sites, read off our own status page and rounded down. Watch the units, because they are not the same one: port capacity is quoted in gigabits and that traffic reading is in gigabytes. We publish traffic as one figure rather than four because a per-site split tells you which of our sites is busiest this week, which is our business rather than a property of what you are buying.

Our own engineers run the network, and one team covers all four sites rather than one per building. What is ours: the network the racks sit on, the transit, the operations and the hands that touch your hardware. Support is free on every product we sell, with a 4-hour target response on support requests. Weekends and out of hours are covered by the advanced support plan, which is paid.

Independently audited rather than self-assessed, and the certifications are listed in full under “Four datacenters. One standard.” above: ISO 27001 for information security, ISO 9001 for process, ISO 14001 for environmental management, SOC 2 Type 2 where we publish it, and, for our Amsterdam capacity, the internet exchange's own colocation standard. The part a compliance reader asks next is the scope. The certificates are held by the facilities, so the scope statement and the audit date differ from site to site, and you get the dossier for the specific site you are buying in rather than a badge.

Availability is 99.9% by contract with automatic credits if we miss it, and what it measures is the product being up. Running in more than one site is something you design and buy rather than something that happens by itself: nothing replicates between sites unless you have bought it, so a service with nothing bought in a second site is down for as long as its site is. If you want a second site, pick it deliberately and we will help you lay it out.

Yes, at order time, whichever product you are buying. Colocation is the one whose lead time depends on the site: rack space is available at short notice in Madrid and Amsterdam, and for Munich and Helsinki we give you a lead time on request, for the space you need.

No, and the reason is the customers already in the building: a data hall is full of other people's hardware, and walking prospects through it is a security problem for them rather than for us. What we can send is photographs, brochures, the facility documentation and the technical dossier for the site you are considering, before you sign anything. If you end up with a rack of your own, access to it is a different question and it is answered in your contract.

Because a postal code is checkable and a region name is not. A hyperscaler region names a country or an area, not a building: the provider does not publish which facilities sit inside one, and which ones they are is theirs to change. A postal code puts your hardware in a named municipality under one member state's law, which is the thing an auditor asks for, and a region name does not say which municipality. We still do not name the operator of each building, and that is exactly where the line runs: where it is, yes; who the landlord is, no.

The law of the member state the site is in, and EU law above it, including the GDPR. DIVERSITY is European with no US parent and no US-incorporated entity above it, so there is nothing for an order from outside the EU to be served on to reach your data through us. A policy can be revised overnight. A corporate structure cannot be changed quietly.