Every service
General Terms of Service
The terms on which DIVERSITY provides cloud, bare metal, telecom, colocation, Private Link, solutions and professional services to business customers.
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Service Level Agreement
The availability we commit to, how we measure it, and the service credits you receive automatically when we miss it.
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Data Processing Agreement
How we process personal data on your behalf as processor under Article 28 of the GDPR: instructions, security, sub-processors and deletion.
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Acceptable Use Policy
What you may not do with our cloud, bare metal, telecom, colocation and AI services, how to report abuse, and how we act on a breach.
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Support Specific Terms
How to reach support, the response target of free support, what Advanced Support adds, and what support does not cover.
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Data Act Information
Where the infrastructure behind our cloud and bare metal services sits, how we guard data against unlawful governmental access, and how to switch or export.
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Services
Cloud Specific Terms
The terms specific to Cloud: VPS, VDS, MEM and MNG instances, Object Storage, managed databases, single sign-on and Active Directory.
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Bare Metal Specific Terms
The terms specific to Bare Metal: dedicated servers and the GPU tier, the managed option, hardware replacement and the end of a contract.
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Telecom Specific Terms
The terms specific to Telecom: CloudPBX, SIP trunking, telephone numbers and porting, A2P messaging, fibre and mobile lines.
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Colocation Specific Terms
The terms specific to Colocation: rack space in thirds, power, cooling, physical access, remote hands and the contract term.
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Private Link Specific Terms
The terms specific to Private Link: the three ways in, routing and capacity, what the 99.9% covers, and the end of a contract.
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Equipment Assembly Specific Terms
The terms for computers we assemble for you: compatibility checks and testing, insured delivery in 24 to 72 hours, and a 72-hour acceptance check.
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Solutions
Data Driven Specific Terms
The terms specific to Data Driven: the engagement, the data platform we build and can also run for you, its tenancy and backups.
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Event Streaming Specific Terms
The terms specific to Event Streaming: managed brokers, what fully managed includes, backups, and failover within a site.
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AI Specific Terms
The terms specific to AI: dedicated inference endpoints, model as a service, training clusters and GPUs by the hour, run in Amsterdam.
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Professional Services Specific Terms
The terms for IT Consulting and the engagement work in Data Driven, Event Streaming and AI: engagement models, embedded engineers, deliverables.
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IT Maintenance Specific Terms
The terms for maintaining your office IT on site and remotely: hardware, software and network, visits, incidents and the monthly term.
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SecOps Specific Terms
The terms specific to SecOps: the managed SOC, incident response, penetration testing and red teaming, and the fractional CISO.
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Disaster Recovery Specific Terms
The terms specific to Disaster Recovery: ready copies and locked backups in a second site, recovery tests, runbooks and BGP.
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